Delivery & Returns

Delivery Information

At EA Distribution, we aim to process and dispatch all orders as quickly as possible.

Order Processing

Orders are typically processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Times

Estimated delivery times may vary depending on your location and product availability.

• Standard Delivery: 2 to 5 business days
• Remote Areas: 3 to 7 business days

Please note that delivery times are estimates and may be affected by factors beyond our control.

Delivery Charges

Delivery charges are calculated at checkout based on the order size, weight, and delivery location.

Order Tracking

Once your order has been dispatched, you may receive tracking information where available, allowing you to monitor your shipment's progress.

Returns Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

Return Eligibility

Items may be returned within 14 days of delivery if:

• The item is unused and in its original condition
• The product remains in its original packaging
• Proof of purchase is provided

Non Returnable Items

The following items cannot be returned unless faulty or damaged:

• Opened personal care products
• Perfumes with broken seals
• Consumable goods
• Clearance or sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will review the issue and arrange a replacement or refund where appropriate.

Refunds

Once the returned item has been received and inspected, approved refunds will be processed to the original payment method. Refund processing times may vary depending on your payment provider.

Contact Us

For any delivery or return inquiries, please contact our customer support team through our Contact Us page.